Shipping and Returns


SHIPPING

We want to get you in our swimwear as soon as possible, here's what you can expect:

Local Pickup- Offering free local pick-up/drop-off within the Great Toronto Area (GTA), feel free to email us at info@kaikos.co for more details. 

Domestic Shipping - Within Canada, once your order has been dispatched, you can expect your order within 7 business days.

International Shipping - Shipping time may vary depending on the country of arrival.  Send us a message if you want to confirm timing at info@kaikos.co.

CUSTOMS + DUTIES

If you’re outside Canada, you may be expected to pay duties upon delivery. KAIKOS Ltd. has no liability for any applicable customs fees, taxes, and duties. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  KAIKOS Ltd. cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

For more information on customs and duties charges, please contact your local customs office. 

RETURNS

Sometimes things just don’t work out! We’ll gladly accept returns, within 14 days of you receiving the order, for either an exchange or a store credit.

Return shipping is not prepaid, please arrange shipping locally.

No exchange or returns on sale items.  

Condition of returns:

  • Full priced items
  • Unworn and undamaged
  • Tags attached
  • Hygiene strips must remain attached to the product
Please note: Items returned to us that do not meet the conditions above, will not be exchanged and will be sent back to you at your expense.

Click here to start your return process.
For faulty or incorrect item(s) please email us at info@kaikos.co, so we can make things right.